PRIVACY POLICY

Ionio Group OOD

Effective Date: 01.01.2024
Last Updated: 01.08.2025

1. INTRODUCTION

Ionio Group OOD (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us as a wholesale partner in Europe.

By accessing our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect the following types of personal information:

Business Contact Information:

  • Company name and registration details
  • Contact person’s name and title
  • Business address, phone number, and email
  • Tax identification numbers (VAT, etc.)
  • Banking and payment information

Transaction Information:

  • Order history and purchase records
  • Payment details and invoicing information
  • Shipping and delivery addresses
  • Product preferences and specifications

Technical Information:

  • IP address and browser information
  • Website usage data and cookies
  • Device information and operating system
  • Geographic location data

2.2 Information from Third Parties

We may receive information about you from:

  • Business partners and suppliers
  • Credit agencies and financial institutions
  • Public databases and registries
  • Marketing and analytics providers

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

3.1 Business Operations

  • Processing and fulfilling wholesale orders
  • Managing customer accounts and relationships
  • Providing customer support and services
  • Conducting credit checks and risk assessments

3.2 Communication

  • Responding to inquiries and requests
  • Sending order confirmations and updates
  • Providing product information and catalogs
  • Sharing important business notifications

3.3 Legal and Compliance

  • Complying with legal obligations and regulations
  • Maintaining accurate business records
  • Preventing fraud and unauthorized activities
  • Resolving disputes and enforcing agreements

3.4 Business Improvement

  • Analyzing market trends and customer preferences
  • Improving our products and services
  • Developing new business opportunities
  • Conducting internal research and analytics

4. LEGAL BASIS FOR PROCESSING

Under the General Data Protection Regulation (GDPR), we process your personal information based on:

  • Contract Performance: To fulfill our wholesale agreements and business relationships
  • Legitimate Interests: To operate our business, improve services, and maintain security
  • Legal Obligation: To comply with applicable laws and regulations
  • Consent: Where you have provided explicit consent for specific processing activities

5. INFORMATION SHARING AND DISCLOSURE

We may share your personal information with:

5.1 Business Partners

  • Suppliers and manufacturers
  • Logistics and shipping providers
  • Payment processors and financial institutions
  • Professional service providers (legal, accounting, etc.)

5.2 Legal Requirements

  • Government authorities and regulatory bodies
  • Law enforcement agencies when required by law
  • Courts and legal proceedings
  • Compliance with tax and customs regulations

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

6. DATA RETENTION

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal, regulatory, and tax requirements
  • Resolve disputes and enforce our agreements
  • Maintain business records as required by law

Retention Periods:

  • Customer account information: Duration of business relationship + 7 years
  • Transaction records: 10 years for tax and accounting purposes
  • Marketing communications: Until you opt-out or withdraw consent
  • Technical data: 2 years unless longer retention is required

7. YOUR RIGHTS UNDER GDPR

As a data subject in the European Union, you have the following rights:

7.1 Access and Portability

  • Right to access your personal information
  • Right to receive a copy of your data in a portable format

7.2 Correction and Deletion

  • Right to correct inaccurate or incomplete information
  • Right to request deletion of your personal information

7.3 Processing Restrictions

  • Right to restrict or object to processing
  • Right to withdraw consent where applicable

7.4 Complaints

  • Right to lodge a complaint with your local data protection authority

To exercise these rights, please contact us using the information provided in Section 11.

8. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive data in transit and at rest
  • Access controls and authentication systems
  • Regular security assessments and updates
  • Employee training on data protection practices
  • Secure data storage and backup procedures

9. INTERNATIONAL DATA TRANSFERS

As a European wholesaler, we primarily process data within the European Economic Area (EEA). When we transfer data outside the EEA, we ensure adequate protection through:

  • European Commission adequacy decisions
  • Standard Contractual Clauses (SCCs)
  • Binding Corporate Rules
  • Other appropriate safeguards as required by law

10. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to:

  • Ensure proper website functionality
  • Analyze website usage and performance
  • Provide personalized content and experiences
  • Support our marketing and advertising efforts

You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

11. CONTACT INFORMATION

Data Controller:
Ionio Group OOD
Verila str 5 , fl.2 , 1463
Sofia, Bulgaria

Contact Details:
Email: office@ionio-group.com

Data Protection Officer:
Email: office@ionio-group.com

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered customers
  • Providing notice through our business communications

The “Last Updated” date at the top of this policy indicates when the most recent changes were made.

13. GOVERNING LAW

This Privacy Policy is governed by the laws of Bulgarien and applicable European Union regulations, including the General Data Protection Regulation (GDPR).

By continuing to use our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

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